At Oasis Shop, customer satisfaction is our top priority. We ensure high-quality products, but if you face any issue, please review our refund and return policy below.
1. Return Eligibility
You may request a return if:
– The product is damaged or defective
– You received the wrong item
To be eligible, you must contact us within 3 days of receiving your order.
2. Non-Returnable Items
Due to the nature of our products (dry fruits and herbal items like shilajit), we do not accept returns for:
– Opened or used products
– Change of mind
3. Refund Process
Once your request is approved:
– You may be asked to provide proof (images/video)
– Refunds will be processed within 5–7 working days
4. Replacement Option
Instead of a refund, you may choose to receive a replacement for the damaged or incorrect product.
5. Shipping Costs
– If the issue is from our side, we will cover the return shipping cost
– Otherwise, shipping charges are non-refundable
6. Order Cancellation
Orders can be canceled before shipment. Once shipped, cancellation is not possible.
7. Contact Us
For any return or refund request, contact us at:
Email: oasisshop66@gmail.com
Phone: +92 3445446997